{"id":3838,"date":"2014-07-23T23:02:23","date_gmt":"2014-07-24T06:02:23","guid":{"rendered":"https:\/\/www.bestproperty4u.com\/beta\/?p=3838"},"modified":"2026-02-20T02:48:14","modified_gmt":"2026-02-20T10:48:14","slug":"5-things-tenants-want-from-your-rental-property","status":"publish","type":"post","link":"https:\/\/www.bestproperty4u.com\/beta\/5-things-tenants-want-from-your-rental-property\/","title":{"rendered":"5 Things Tenants Want from Your Rental Property"},"content":{"rendered":"

Keeping your rental property full is not just the goal of a good property manager, it\u2019s also the topic of hundreds of article, pages and online forums. It\u2019s pored over by professionals from loud-talking investment gurus<\/a> to quieter investment clubs and the old lady who inherited her spouse\u2019s portfolio.<\/p>\n

One of the big problems comes when you start looking at tenants as mere aspects of your investment, and forgetting that they\u2019re people. Making people happy is a lot easier than understanding numbers and projecting figures and investing, period. So let\u2019s take a quick look at how to make the people in your property happy so that they lend a hand in filling up any other units \u2013 and so that all of them stay put.<\/p>\n

In particular for anyone managing and renting single-family homes, keeping tenants in place can present a challenge in terms of simple space.\u00a0 While they can\u2019t gang up on you, and most likely tenants don\u2019t even know of other tenants with the same landlord, they will pack up and leave just as easily. Losing a month or even two will put a big dent in your bottom line.<\/p>\n

1) Customer Service<\/p>\n

Start with it, and keep it. Establishing rapport means, your tenants are paying customers and they expect (or maybe they\u2019ll be surprised) to be treated like customers. They\u2019ll accept rules and all kinds of explanations \u2013 but take the time to explain them so that your customers understand why and all the limits and give them the time they need to ask whatever questions they have. Explain your business hours, and when they can contact you for non-emergencies, and keep up with them. They\u2019ll always appreciate having a good customer service rep call them back in a timely manner \u2013 and they\u2019ll stick with you if you provide it.<\/p>\n

2) Move-In Package<\/p>\n

Single family homes are generally rented to families with kids. They move from further away and consider your property with respect to their kids, often first and foremost. In fact, some of them would even sacrifice square footage for a better school. Establishing and maintaining a good relationship with them can mean, early on, respecting and assisting with all of these needs. You know the schools, the services and utilities and the moving companies. So, just like we\u2019re trying to do here, providing the right information, upfront, and for later reference goes a long way toward reaching tenants, and keeping them in close contact for the long term.<\/p>\n

3) Regular Maintenance<\/p>\n

Just as your renting out a clean, newly painted property, you should also spell out what regular inspections or maintenance tasks are necessary. Furnace or air conditioning maintenance is not something you should expect tenants to provide. At the same time though, to ensure long-term relationships you may also offer to send a painting crew once every couple of years. Clear it with your tenants and let them pick the colors. It shouldn\u2019t cost you more than a half a months rent, and a carpet cleaning company or yard maintenance will be deeply appreciated.<\/p>\n

4) Respect<\/p>\n

Professional protocol means calling and scheduling a visit. No knocking on doors. Outside of a true emergency, your tenants want fair warning, just as they expect from a visit from any professional. Your Move-In Package should already include information on what regular visits they should expect, but you still want to call first to remind them if one is coming up and schedule a time convenient for the tenant.<\/p>\n

5) Convenience<\/p>\n

Just like they pay their cable and telephone bills, tenants want to be able to easily pay the rent online [https:\/\/www.bestproperty4u.com\/beta\/tools-links\/pay-on-line\/ ]. They\u2019ll appreciate being able to request a repair or report any problems, and the interface, online, is a lot easier to keep professional, even if you really are managing properties from your kitchen table. Whatever you can do to keep it easy, professional and convenient will keep your tenants pleased and appreciative.<\/p>\n

That said, showing some appreciation goes a long way too. Thank you cards are probably too much, but an annual holiday card is perfectly in order. Gift cards or similar incentives for referring tenants are always well received and for something special \u2013 like reporting a problem early – it\u2019s also in your interest to personally call them and thank them for the warning.<\/p>\n

Learn more from BestProperty4U.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Keeping your rental property full is not just the goal of a good property manager, it\u2019s also the topic of hundreds of article, pages and online forums. It\u2019s pored over by professionals from loud-talking investment gurus to quieter investment clubs and the old lady who inherited her spouse\u2019s portfolio. One of the big problems comes […]<\/p>\n","protected":false},"author":3,"featured_media":8550,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,29],"tags":[],"yst_prominent_words":[],"class_list":["post-3838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-property-management"],"_links":{"self":[{"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/posts\/3838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/comments?post=3838"}],"version-history":[{"count":1,"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/posts\/3838\/revisions"}],"predecessor-version":[{"id":3839,"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/posts\/3838\/revisions\/3839"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/media\/8550"}],"wp:attachment":[{"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/media?parent=3838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/categories?post=3838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/tags?post=3838"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.bestproperty4u.com\/beta\/wp-json\/wp\/v2\/yst_prominent_words?post=3838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}